Does Your Organization Extract Enough Value from Valuable Data? “Half my advertising spend is wasted. The trouble is, I don’t know which half.” Business pioneer John Wanamaker’s legendary quip, now more than a century old, is ready for a reboot. Today, at many organizations, the real puzzle is wasted data. In sectors including finance, manufacturing,…
June 29, 2021 When Kathy Fish became Procter & Gamble’s Chief Research, Development & Innovation Officer in 2014, she was concerned that the world’s leading consumer packaged goods company had lost its capability to produce a steady stream of disruptive innovations. In addition, intensifying competition from direct-to-consumer companies convinced Fish that P&G needed to renew…
June 29, 2021 Nicholas Bloom, economics professor at Stanford University, has been studying remote work and hybrid (a mix of remote and onsite) work for years. Then the pandemic made these modes widespread and lasting. He says as more organizations turn to hybrid work, they face difficult logistical, strategic, and managerial challenges. Bloom shares a…
Communicating a price increase to customers is never a pleasant task. It has the potential to stir customer service complaints, social media outrage, or simply lose customers altogether. The author suggests three research-backed ways to blunt customer discontent: 1) be forthright and avoid euphemistic messaging, 2) explain the genuine reasons behind the price increase, and…
Kahlil Greene, a senior at Yale who served as the first Black student body president, shares takes us inside the conversations amongst Gen Zers deciding where to work. He offers unvarnished advice for today’s corporate leaders to build a bridge between generational mindsets and to help them understand what tomorrow’s leaders need to succeed. For…
June 28, 2021 Images in the media can be deceptive. Often those images depict people whose lives seem perfect and who seem to be always happy. But the entertainment industry also has incredible power to portray a wider range of experiences and to shift the conversation around mental health. Chris McCarthy, president of MTV Entertainment…
Will this cause indigestion?WET MARKETS in China have suffered more than most businesses in the pandemic. After one in Wuhan was blamed as the source of covid-19, officials ordered others to shut. Shoppers have been reluctant to frequent bustling outdoor stalls selling fresh meat and vegetables. Many may never reopen—not least because they are being…
Businesses seem to avoid it if they canFOR THE first time in its august history of more than 100 years, the Adlon, a glitzy hotel within sight of Berlin’s Brandenburg Gate, used Kurzarbeit, a scheme in which the German government pays the bulk of wages of people who temporarily stop working or work reduced hours.…
HIGH IN THE mountains of southern Peru lies Quellaveco, a vast open-pit copper mine. It is one of the world’s largest untapped deposits of the red metal. Anglo American, a mining giant and its majority owner, has, along with another investor, spent over $5bn getting it up and running. It is expected to come online…
THE CHANCE to take a summer holiday after the long lockdown is very appealing. So Bartleby was excited to book rooms in a pub-cum-hotel in the beautiful Yorkshire Dales in July. Not long after the booking, however, the manager called to warn that the restaurant and bar would be closed on the Wednesday night. “As…
